How It Works

Your journey begins with a friendly, no-obligation conversation with a member of our team. We’ll take the time to understand your circumstances, discuss the type of support you’re looking for, answer any questions you may have, and explain how Polaris Wellbeing Visits can help.

This initial conversation allows us to recommend the most suitable wellbeing plan based on your lifestyle, preferences, and goals.

Once you’re happy to move forward, we’ll arrange a convenient time to visit you in your home.

This visit gives us the opportunity to get to know you in the environment where you’ll be receiving support. We’ll discuss your daily routine, interests, hobbies, preferences, and the type of companionship and practical support that would make the biggest difference to your wellbeing.

It’s also a chance for you and your family to get to know us, ask any further questions, and ensure you’re completely comfortable before your wellbeing visits begin.

Once everything is in place, your personalised wellbeing visits will begin.

Most of our clients choose to start with our Essential Support Package, which provides 8 hours of support each month. This allows you to get to know your dedicated Wellbeing Companion while becoming familiar with the Polaris way of working.

As trust and confidence grow, many clients choose to increase their monthly hours to enjoy additional companionship, community outings, appointment support, shopping trips, or practical assistance around the home. We offer a range of flexible support plans designed to grow with your changing needs, giving you complete control over the level of support that’s right for you.