FAQ

Our wellbeing visits include friendly companionship, conversation, and practical support such as accompanying clients to appointments, community events, shopping trips, or leisure walks. Visits are tailored to each person’s needs but do not include personal care or clinical support.

Our monthly plans include a set number of hours that you can use flexibly throughout the month. The length and frequency of each visit can be tailored to suit your needs, allowing you to decide how and when you would like to use your allocated hours.

No. Unused hours do not roll over into the following month. This allows us to effectively plan and reserve time for all our clients. We encourage you to make the most of your allocated hours each month, and we will work with you to schedule visits at times that best suit your needs.

We offer flexible monthly packages starting from £299. For details on our Essential, Enhanced, Comprehensive, and Premium Support Packages, please visit our Pricing page.

Yes, all Polaris staff are fully DBS-checked and our service is fully insured. Your safety and the safety of our team is our priority.

Simply contact us via phone (+447522004561), email, or our contact form. We will arrange an introductory conversation to discuss your needs.

Yes, we support older adults with various needs including dementia, learning disabilities, and mental health needs. We will discuss specific requirements during your initial conversation.

No. Polaris Wellbeing Visits does not provide personal care, hoisting, moving and handling, or medication administration. Our service focuses on companionship, wellbeing, practical support, and helping people maintain their independence and quality of life. If your needs change and require regulated care, we can support you with a referral to a trusted CQC-regulated care provider who is better equipped to meet your care needs.

Yes, optional reassurance updates for families can be arranged following each visit, giving loved ones peace of mind.

We provide wellbeing visits across Birmingham and surrounding areas.

Yes. We understand that unexpected situations and emergencies can arise, and we will always do our best to accommodate short-notice requests where our availability allows. However, we recommend regular scheduled visits whenever possible, as they provide greater consistency, continuity, and allow us to build meaningful relationships with our clients. Please contact us to discuss your individual needs, and we will do our best to find a suitable solution.

We understand that circumstances change. Please contact us as soon as possible to discuss any adjustments to your visit schedule.

Safeguarding is at the heart of everything we do. We are committed to protecting the safety, wellbeing, dignity, and privacy of every client. Our team follows strict confidentiality standards and robust safeguarding procedures at all times. To learn more about our commitment, please visit our Safeguarding page.